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Frequently Asked Questions

Q. When I add an item to my cart and go to pay, there is nothing in the cart.

A. Login or create an account, and then you can view/add items to your cart.

Q. Why do you need my address for free items from the garden shop?

A. Your address is required for billing, but a credit card is not required. Free items are transactional, and this is how the system is set up to process your order.

  • This does Not apply to free downloads that only requires your name and email for delivery.

Q. How will I receive my digital download purchase?

A. Upon completing your purchase you will be immediately provided a download link to your product(s). You will also be emailed an invoice that contains a link to your download(s). If you don't receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven't received your purchase, please email us atcustomerservice@thefloreshouse.com.

Q. Do my download links expire?

A. Any purchased digital downloads with the exception of ebooks can be downloaded infinitely from your account.

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